Ordering & Return Policy


Ordering & Payment
We ask that you review your order carefully, as it cannot be modified once submitted. Once order is placed and processed, additional items cannot be added. A new order will need to be placed.
You will receive an order confirmation number at the conclusion of your order process, as well as an email that states your order number and an approximate order total.

Methods of Payment
We accept the following methods of payment: Visa, MasterCard and Discover.
Items will be charged to your selected method of payment when they ship.
Please note that we are unable to process your order if we cannot obtain an authorization from your credit card company. You may wish to contact the issuing bank of your credit card regarding this matter, and then inform us of any additional information.

Shipping Information
Most in-stock items ship within 24 hours of ordering; however, some orders may take up to 48 hours to process. Please note that we do not ship on Saturdays, Sundays or US holidays.

Returns
To be eligible for a 30 day refund, your item must be unused and in the same condition that you received it within its package.

Your item needs to have the receipt or proof of purchase. When your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 7-10 business days, depending on your card issuer’s policies. For local customers, you may return your purchase to the store, which will be processed within 3-5 business days.

Returning Store Merchandise
We cannot process store–bought returns at our website. Please return your items to the store where you made the purchase.

Exchanges
Once we receive your item, we will inspect it and notify you of product availability. Your exchange will be processed & shipped within 3-5 business days.

You may also visit us at our store location to exchange your item.

Returns via Shipping method
Send in your item using the postage-paid return label. Once your order is received, your return will be processed within 10-14 business days.

Store Pickup
You will receive a notification email(s) when your order is ready at the store. When picking up your order, please bring your order confirmation email (print out or show on your mobile device) and a valid ID. Once your order is ready at the store, we will hold it for 2-3 days. Orders not picked up within this time frame will be cancelled, and your method of payment will be refunded and the order will be cancelled.

Sales Tax
We are required to collect local sales tax in states where artandsoulnc maintains a physical presence.

Sale items
Unfortunately sale items cannot be refunded. Only regular price items can be refunded.

Contact Us
If you have any questions on how to return your item to us, contact us.

www.artandsoulnc.com
1938 Spring Garden Street
Greensboro, NC 27403
sales@artandsoulnc.com
336-285-7343